F.A.Q.
Can't find the answer to your questions? Give us a call on 03 9415 6668, send us an email or get in touch via our contact form and we will help you out.
Are your products made in Australia?
Yes, all of our products are Australian Made. The majority of our products are made in Melbourne.
What is your shipping and returns policy?
Where do your materials come from?
We source the best materials available from around the world, though we prefer to source locally if we can find products that meet out quality standards. Please refer to our product pages for specifics on where the materials for each product comes from.
Do you go on sale?
We never go on sale. We deeply respect the skills our artisans have honed over many years to design and manufacture our products here in Melbourne. We pair these skills with the best materials we can source from around the world to produce high quality goods that stand the test of time.
Our goods are priced to reflect the values that we hold, which means we price our goods for what we believe they are worth. No more, no less. By supporting our small business, you are consciously supporting traditional trades, and goods made with materials of integrity and good intent.
How do I care for my item?
Take care of your ATKM gear and it will take care of you.
Canvas and Nettle
To clean your canvas, simply use a dry soft brush to move any dirt or dust. Spot cleaning with cold water is the best way to tackle any marks. Ensure the canvas dries completely before being packed away.
For those of you who like to get your hands (and apron/bag) dirty, a cold machine wash will get your ATKM gear looking tidy in no time. Air dry in a shady space and nourish any leather well with a neutral colour leather cream.
Leather
We recommend using a neutral leather conditioner on your bag or wallet every 4-5 months. Apply a small amount to the leather, then buff after a few minutes. This will give your bag a subtle, low shine.
Waterproofing your bag is ok too, although it isn’t essential. Waterproofing sprays will naturally darken and give a matte finish to the leather.
Linen
Flax linen is a strong, durable material. Simply airing out your bag is a nice way to freshen it up, although for tougher marks, a cold, gentle wash every now and then is suitable. The leather straps will be fine in the machine.
Brass Hardware
If you wish to polish your brass hardware, use a soft cloth to apply some metal polish, ensuring you wipe any excess off both the metal and leather.
Please contact us on 03 9415 6668 or info@atkm.com.au if you have any questions, queries, or concerns. We are pleased to provide any repairs or amendments to your bag, so you can enjoy it day in, day out.
Do you offer repairs?
Yes, we can repair your ATKM goods. Please get in touch via email or phone us on 03 9415 6668 so we can assess the work that needs to be done.
Do you emboss products from other brands?
No, we are not currently in a position to emboss goods from other brands.
